Book freight and print labels
Get live carrier rates for the boxes, book the label, print it and send the tracking — from the Dispatch board or the invoice.
Where it is
- Inventory → Dispatch — Open an order → Ship → Book freight
Settings for this
- Integrations → Freight carriers — Connect a carrier account for live rates and booking
- Settings → Shipping & freight — Ship-from address, margin, default carton, rate tables
- Settings → Orders — “On its way” email with the tracking
Charging freight vs booking it
- Add freight… on a quote, sales order or invoice prices the delivery and adds a freight line the customer pays (with your margin). See Freight and shipping setup.
- Book freight on the Dispatch board books the actual label. A rate taken there is rate only — it never changes what the customer is charged. The order's Freight vs label line shows whether you charged more or less than the label cost.
Book from the Dispatch board
- Open the order on Dispatch and go to Ship (or press Book freight).
- The Packages come from each product's packed size. A product with no size is pre-filled from your default carton — check it, and tick Save to product so next time it's right.
- Options lists live rates from your connected carriers and your own rate tables, cheapest marked. Pick one and press Book this rate (or Send to Interparcel ↗).
- Once the order is fully picked, the booking offers Print label & dispatch: the label prints, the goods are dispatched, the stock comes out and the tracking goes to the customer. Otherwise you're asked Label booked — dispatch the goods now? (Dispatch now / Later).
The order then shows ✓ Freight booked with the service and connote. Book another label adds a second consignment.
Each carrier
- Pack to the Future — book, Print label, track and Cancel booking without leaving BuildTrack; charged to the card saved with Pack. "Booking not confirmed yet" → Check / book again (no double charge).
- Transdirect — Book with Transdirect, then Print label, Refresh, Cancel.
- Interparcel — sends the consignment to your Interparcel Shipping Manager, which opens to pay and print. Paste tracking number back afterwards.
- MachShip, Australia Post (retail), rate tables — rates for pricing; record the tracking with the shipment rail.
Tracking
The tracking rail on the order's Ship tab (and on the invoice) holds every tracking number. Went on a label booked elsewhere? Press + Add tracking, then Send Tracking to email it to the customer. Shopify orders also show Shopify's own tracking.
If something's not right
- "No origin postcode" — set the ship-from warehouse address in Settings → Shipping & freight.
- "No carrier returned a rate for this route" — connect a carrier in Integrations → Freight carriers or add a rate table.
- Can't book: pack verification — the order must go across the pack bench first when that setting is on.
- "Shopify already shows this order fulfilled" — someone may have shipped it in Shopify; check before booking again.
- No tracking email — the customer has no email on file, or your "On its way" update is sending it instead.