Holds: say why work has stopped
A stopped job stays In progress and wears a hold reason. Press Hold…, pick why, and clear it when work resumes.
Where it is
- Workshop → Jobs — Filter by label to see every held job
Settings for this
- Settings → Workshop → Board labels — Rename, recolour or add hold reasons and labels
Only an In progress job can be held.
- At the top of the job, press Hold….
- Under "Why has work stopped?", pick Waiting on parts, Awaiting approval, Waiting on customer, On hold or In QC (or any hold reason you've added).
- The button reads On hold, the reason shows beside the status and on the board card, and a note goes on the activity.
- To change it, press On hold and pick another. When work starts again, Clear hold — work resumed.
Mark ready or Back to booked clears the hold by itself. On a phone the technician view has quick Waiting on parts, Awaiting approval and In QC buttons.
On Workshop → Jobs, the All labels filter lists each hold as "Hold: …", and Waiting on Parts turns red above zero.
Settings that change this
Settings → Workshop → Board labels: rename and recolour labels, tick Hold reason to put a label in the Hold menu, + Add label, and Reset to defaults. The five built-in hold reasons can be renamed but not removed. Comeback and Sublet out are labels, not holds.