Support access: let BuildTrack support sign in
Choose whether BuildTrack support may sign in as one of your team to see what they see. Every sign-in needs a reason, is logged, and emails your owners.
Where it is
Settings for this
- Settings → Support access — Allow BuildTrack Pro support to sign in
When you ask BuildTrack support for help, it's often quickest for them to see exactly what you see.
- Open Settings → Support access.
- Tick Allow BuildTrack Pro support to sign in to allow it, or untick it so support can't sign in at all.
Every support sign-in needs a reason. The person signed in as and your owners get an email straight away, and it's listed under Support sign-ins (when, signed in as, support person, reason) and in the Audit log.
Only an owner or admin can change this. To ask for help, see Contact BuildTrack support.