Contact BuildTrack support
Raise a bug, question or request with the BuildTrack team from inside the app, and follow the conversation there.
Where it is
- Contact BuildTrack support — Avatar menu → Contact BuildTrack support
Settings for this
- Settings → Support access — Whether support may sign in to see what you see
- Open avatar menu → Contact BuildTrack support, or Contact BuildTrack support at the foot of the Help panel (?).
- Press + New request.
- Choose What kind of request is this?: bug or something broken, integration request, feature request, how do I…?, billing or subscription, data or import, or something else.
- Write a Summary and the Details: what you did, what you expected, what happened. Attach screenshots.
- Pick How urgent is it?: Low, Normal (affects my work), High (blocking a job today) or Urgent (the business is stopped).
- Press Send to BuildTrack. Your browser and the page you came from are added for you.
Your requests are listed as Open or Closed, with statuses New, Open, With BuildTrack, Needs your reply, Resolved and Closed. Reply in the thread with Send reply; press All sorted — close when it's fixed.
If support needs to see your screen, they may ask to sign in as you. You control that under Settings → Support access. See Support access.
This is different from Support → Tickets, which is your own helpdesk for your customers (Support tickets).