5. Non-conformances: raise, decide, close
When something comes out wrong, raise an NCR on the work order, decide what happens to the parts (Rework, Use as is, Scrap or Return to supplier), and close it once it’s put right.
Where it is
- Manufacturing → Quality — Every open NCR, and the orders on hold
- Manufacturing → Orders — Non-conformances on a work order
Raise it
On the work order, under Non-conformances, press Raise an NCR. Pick the Step (or The order as a whole), say How many and What's wrong. Tick Put the order on QC hold when nothing more should be made until it's sorted. Press Raise NCR. Each one is numbered NCR-00001 and on.
Anyone who can build can raise one. Raise them early: an NCR is a record, not a blame.
Decide it
Someone with the QC permission presses Decide… and picks what happens to the parts:
| Decision | What it does |
|---|---|
| Rework | Adds a rework step, with a QC check, straight after the step it came from. |
| Use as is | A concession: say why it's acceptable and who agreed to it. |
| Scrap | Record the scrapped quantity when you record output. |
| Return to supplier | Bought-in material or outside work that came back wrong. |
With quality mode on, you can't decide an NCR you raised.
Close it
Once it's put right, Close it with a note. Closing the last NCR holding the order takes the hold off.
Across the shop
Manufacturing → Quality lists every open NCR and every order on hold. The NCRs on an order also print in its data pack (lesson 6), so the customer sees what went wrong and what was done.
Lesson 5 of 6 in Quoting and quality for fabricators. Previous: 4. First article and QC on the floor. Next: 6. ITPs, weld records and the data pack.